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FAQs - Warranty and Returns

  • What if I am not satisfied with my purchase?
    Are you not satisfied? Then we will refund the purchase amount. Send your order back to Mestic for free within 30 days. We ask you to keep the product in the same condition as you received it. So you may touch and look at an article as you would in a store. It is important to return the product in its original state and packaging. As soon as we receive your product, we will refund the purchase amount to your account within 14 days. Would you like to return a product? Click here to register your product for return.
  • What are the return costs?
    If you send your order back within 30 days, then returning is completely free. Would you like to return your order? Register your return here.
  • Can I exchange my order?
    To ensure a quick exchange process, we advise you to return your product(s) and place a new order.
  • How long do I have a warranty on my purchased products?
    All of our items come with a 2-year warranty. Would you like to make use of the warranty? Please contact the store where you purchased the product. If you bought the item through this website, please contact us via the contact form.
  • When will I receive my refund?
    We will refund your purchase amount within 14 days after receiving your return.